Data Privacy Statement

We will only use your personal data to provide the products and services you have requested from us. However, from time to time we may contact you with details of other offers, services and products we provide that we think you may be interested in, unless you request us not to do so.

Our Privacy Policy

Here at The Water Services Group Limited we take your privacy seriously and we recognise that respecting user privacy over the Internet is of utmost importance. This privacy statement is designed to provide information about the privacy and data collection practices for

Identifying Information

In general you can visit without telling us who you are or providing any information about yourself. In some areas of the site we request identifying information when you request further information on our services.

In these instances our website server log will collect your IP address and we will ask for your name, email address, phone number and any other appropriate information needed to provide you with an adequate response.

How We Will Use Your Information

If you choose to give us personal data for any of the purposes above, this information is retained by us and will only be used to support your customer relationship with us.

Access To Your Information, Corrections And Removal/Deletion

You have the right to request a copy of, make updates to or remove the data that we hold about you. If you would like a copy of your personal information, want us to make updates or remove your data then please email or write to us at the addresses below. If you have reports that you access via our website, you can request for your reports and data to be removed by emailing or writing to us at the addresses below.

Our Responsibilities as ‘Data Controllers’

We have arrangements in place to hold personal information securely. This includes locking filing cabinets and password protecting devices that hold personal information to protect against unauthorised or illegal use. If a data breach occurs and it is likely to result in damage to a person’s reputation, financial loss, loss of confidentiality or major financial or social disadvantage, then we will notify the Information Commissioners Office (ICO) within 72 hours. If we fail to do this within 72 hours, the reason for any delay will need to be given to the ICO. If the breach is likely to result in a high risk to the rights and freedoms of individuals, we will also contact them directly without undue delay.

What Others May Do With Your Information

We do not share, rent, or sell any personally identifying information provided through our site (such as your name or email address) to any outside organisation for use in its marketing or solicitations. We may disclose your personal information to third parties only:

If you consent to us doing so in order for the third party to provide the products and services you have requested from us or

If we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation or regulatory reason.

Third Party Links

Any links to 3rd party companies / sites are vetted by us and no tracking or user data is passed to them. These sites will have separate privacy and data collection practices so once you leave we cannot control, and have no responsibility for, the privacy policies or data collection activities at another site.

Changes To Our Privacy Policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated in May 2018.

How To Contact Us

Please contact us if you have any questions about our privacy policy or information we hold about you:

  • by email to
  • in writing to The Water Services Group Limited, 9 East Road, Harlow, CM20 2BJ.